During times of crisis, businesses are forced to adapt. Covid-19 has accelerated changes to the way people execute their business plans, with more people working from home than ever before.
Recent research has shown that 94% of enterprises are already using the cloud in some form or another, with 66% having a central cloud team.
With this said, there are still too many businesses that rely on traditional telephone communications.
It is essential for businesses to evolve and combine digital and cloud communications with PBX telephone systems to create business continuity.
Why move your telephony communications to the cloud?
Before diving into the ins and outs of transferring communications to the cloud, let’s whet your appetite with a couple of revealing facts and figures.
- Microsoft Teams report usage increase
On March 31, Microsoft Teams saw a new daily record of 2.7 billion meeting minutes in one day, up from 900 million on March 16. This was at the height of the pandemic. In addition, the number of weekly Teams mobile users grew more than 300% from early February to March 31.
- Global Workplace Analytics forecast big rise in home working
A large section of the global workforce has been forced to work remotely due to Covid-19 restrictions. Global Workplace Analytics predicts this trend will continue in 2021. They forecast that by the end of the year, 25 to 30% of the global workforce will be working from home multiple days a week.
- Unified communications sector shows strong market growth
Synergy Research revealed that the unified communications industry is growing by 29% per year. This growth is attributed to companies integrating digital and telephone PBX communications through the cloud.
In this new era, companies have realised the efficiency and continuity benefits that are achieved by unifying communications through the cloud. To stay ahead of the competition, it is vital that businesses transfer PBX communications to integrate with digital communications as soon as possible.
Introducing Toku4Teams – empowering businesses with global calling capabilities through Microsoft Teams
We are excited to announce the latest product add-on to our range – Toku4Teams.
Toku4Teams provides the perfect way to integrate your PBX telephone plans with Microsoft Teams, accessible from anywhere.
It improves business continuity, allowing for more accurate monitoring and analysis. It also allows employees more flexibility and improves the customer experience.
Monitoring and analysing your call telephony in the cloud through one application makes things much easier for your employees. No longer will they be forced to switch applications to manage external global calling. Toku4Teams also lets you keep the same enterprise-grade and security capabilities as if you were in the office.
Toku4Teams + Microsoft Teams = Work from anywhere
1. Painless transition to the cloud.
All too often, big change means big disruption. Not with Toku4Teams. It provides an easy step towards unified communications.
Toku4Teams integrates quickly with Microsoft Teams, avoiding long deployment times and business disruption. Making it the ideal solution for companies that are still figuring out their transition to the cloud.
2. Global calling without changing platform
Toku4Teams automatically enables global dialing and telephone call receiving within Microsoft Teams. Employees also benefit as they no longer need to change device or platform to handle external calls.
3. Work from anywhere
With remote working on the increase, now is the ideal time to transfer PBX dial plans to the cloud. This allows employees to work from anywhere without compromising on quality, productivity and effectiveness.
For companies that still want office working capabilities, Toku4Teams also integrates with any Microsoft Certified desk phone or conference phone, with no change to the end-user experience. In other words, calendars, contact synchronisation, and call history all remain intact.
4. Enterprise contact centre capabilities
By integrating Microsoft Teams with our Cloud-based Telephony System, IT departments can manage and optimise the entire communications workflow. Toku4Teams enables contact centre capabilities such as recording, IVR, dynamic flows, and more to be accessed from anywhere.
5. Widespread network connectivity in 100+ countries
Toku4Teams offers the switch from landline telephones to cloud-based digital communication in 9 countries in APAC (Australia, Hong Kong, Indonesia, Japan, Malaysia, New Zealand, Philippines, Singapore, Thailand) with full connectivity in more than 100 countries worldwide. Toku4Teams enables companies to consolidate their network connectivity by providing a one-stop solution.
In other words, businesses will no longer need to rely on traditional telephone carriers to get a global reach.
Unifying communications through Microsoft Teams allows companies to reduce the number of connectivity vendors they rely on, thus reducing cost and time spent switching between platforms and devices.
Also, Toku4Teams offers highly competitive call plan prices, that are lower than the standard Microsoft Teams pricing.
Transferring your communications is easier than ever
Rather than trying to unify all your communications at once, Toku4Teams allows IT managers to migrate to the cloud gradually. By doing so, deployment time is reduced, and disruption minimised.
The coronavirus pandemic has accelerated the need to switch to digital business processes and unify communications. For IT managers and SME owners, this has brought about a new set of priorities. Here are two of the main ones:
- Enterprise-ready security capabilities – Secure and reliable communications are a high priority for all businesses in the digital age. Personal data and sensitive information is protected by regulation such as GDPR.
- Bring-your-own-carrier (BYOC) – Many businesses are keen to keep their preferred carrier, so that everything is consolidated centrally on the cloud.
Maximise the efficiency of employees by enabling remote telephone calls from Microsoft Teams
Your company can become more productive and efficient by allowing employees to work from anywhere and make and receive phone calls within Microsoft Teams.
For example, if your company wants to move its telephony to the cloud. There are plenty of apps that allow you to do this but require users to log into a separate platform. It’s far more efficient to use Microsoft Teams’ calling capabilities without the need to change applications.
In the Microsoft Teams environment, with Toku4Teams, calls can be recorded and routed to the right person easily. Also, companies can port numbers without having to change them, avoiding all the hassle that this creates.
If your company has a large number of staff working from home, with Toku4Teams, you can receive calls directly within Teams. Toku’s CRM integration brings information directly from the customer to their screen. All the data is centralised, so that the support agent can focus on helping the customer rather than tracking down information.
I guess if you are part of the IT department, this is music to your ears because you already have enough on your plate without communications transition headaches.
Go global with landline calls from Microsoft Teams or explore efficient way to enable telephony within Microsoft Teams
The current trend for remote working is showing no sign of slowing. In fact, it is likely to increase dramatically over the next decade. This means that more and more businesses need to unify their communications by moving to cloud-based software.
The benefits of transferring PBX to the cloud using Toku4Teams is that it empowers your employees to make and receive global calls with your preferred carrier in the familiar Microsoft Teams environment. It also improves customer experience as they will receive a more focused and swift service.
Are you ready for more efficient, centralised cloud communication?